BCON successfully supports
companies within the context of
Customer Satisfaction


Customer satisfaction is crucial for every company, as it promotes long-term customer loyalty and generates positive recommendations.

When it comes to increasing customer satisfaction, companies often face a major challenge. Due to rapidly changing customer needs and an often multi-layered range of services, determining the true reasons for customer satisfaction becomes more difficult. This often results in cost-intensive measures that fail to achieve the desired effect of increasing customer satisfaction levels.

The long-term increase in customer satisfaction is decisive for competitiveness and requires the targeted collection of various customer satisfaction values, the analysis of correlations, the implementation of tailored measures, and effective tracking and reporting.

Competence, implementation approach and experience are unique!

BCON has been successfully supporting companies in increasing customer satisfaction for many years. We have unique lessons learned and best practices in all relevant areas.

Publications about customer satisfaction

How we can support you

Holistic approach from A to Z

Corporate strategy

Repositioning towards ongoing economic transformation

Project and rollout management

Agile and international implementation

Sales and marketing concepts

Innovative and digital solutions

Market and competitive analyses

Efficient conduct of comparative analyses and Benchmarking

Process optimization

Ensuring digital and efficient processes

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