BCON successfully supports
companies within the context of
Digital Customer Journey


Digitization is triggering a rapid transformation across all industries. Disruptive technologies like electric mobility, autonomous driving, the internet of things (IoT), and artificial intelligence (AI) are accelerating the shift from analog to digital solutions, transforming the conventional business landscape.

This transformation not only impacts internal processes and business models, but also the entire customer interaction chain. To remain competitive, companies must thoroughly analyze their pre-sales, sales, and after-sales phases and actively promote a shift in the customer journey from offline to online.

Competence, implementation approach and experience are unique!

BCON has been providing long-standing, international, and successful support to companies in transforming from an offline to an online Customer Journey. We have unique lessons learned and best practices in all relevant areas.

Reference study

Strategic recommendations in the digitalization of automotive retail.

Publications about digital customer journey

How we can support you

Holistic approach from A to Z

Corporate strategy

Repositioning towards ongoing economic transformation

Project and rollout management

Agile and international implementation

Sales and marketing concepts

Innovative and digital solutions

Market and competitive analyses

Efficient conduct of comparative analyses and Benchmarking

Process optimization

Ensuring digital and efficient processes

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