BCON successfully supports
companies within the context of
Digital Customer Journey
Relevance
Digitization is triggering a rapid transformation across all industries. Disruptive technologies like electric mobility, autonomous driving, the internet of things (IoT), and artificial intelligence (AI) are accelerating the shift from analog to digital solutions, transforming the conventional business landscape.
This transformation not only impacts internal processes and business models, but also the entire customer interaction chain. To remain competitive, companies must thoroughly analyze their pre-sales, sales, and after-sales phases and actively promote a shift in the customer journey from offline to online.
Competence, implementation approach and experience are unique!
BCON has been providing long-standing, international, and successful support to companies in transforming from an offline to an online Customer Journey. We have unique lessons learned and best practices in all relevant areas.
Publications about digital customer journey
Strategic recommendation for action in the field of digitalization of the automotive trade Customer touchpoints, lead generation, customer experience, digital extended CI concept (space concept) Increasing digitalization affects the entire…
How we can support you
Holistic approach from A to Z
Corporate strategy
Repositioning towards ongoing economic transformation
Project and rollout management
Agile and international implementation
Sales and marketing concepts
Innovative and digital solutions
Market and competitive analyses
Efficient conduct of comparative analyses and Benchmarking
Process optimization
Ensuring digital and efficient processes