BCON successfully supports
companies within the context of
Digital Customer Journey
Relevance
Digitization is triggering a rapid transformation across all industries. Disruptive technologies like electric mobility, autonomous driving, the internet of things (IoT), and artificial intelligence (AI) are accelerating the shift from analog to digital solutions, transforming the conventional business landscape.
This transformation not only impacts internal processes and business models, but also the entire customer interaction chain. To remain competitive, companies must thoroughly analyze their pre-sales, sales, and after-sales phases and actively promote a shift in the customer journey from offline to online.
Competence, implementation approach and experience are unique!
BCON has been providing long-standing, international, and successful support to companies in transforming from an offline to an online Customer Journey. We have unique lessons learned and best practices in all relevant areas.
Publications about digital customer journey
Every year, the business magazine brand eins, in cooperation with Statista, honors the best management consultancies in Germany. This makes BCON one of the “Best Management Consultants 2024” in the…
Companies must address the opportunities and risks of ESG (environmental, social, governance) in order to become aware of the impact of optimizing or neglecting ESG. Below are some examples of…
ESG ratings (environmental, social and governance) are carried out by independent organizations. These organizations analyse the ESG performance of companies using a variety of different data, criteria and metrics. The…
BCON works for you on a climate neutral basis. That is our contribution to sustainability.
…
As part of the sustainability reporting obligation, companies must evaluate and report on environmental, social and corporate governance issues. As these are broad subject areas, some examples of content relating…
The employer rating platform kununu has once again recognised us as a Top Company 2024. This makes BCON one of the companies with the best working environment in DACH. Only…
A comprehensive e-mobility strategy is necessary to ensure a charging infrastructure that meets demand The German government plans to reduce greenhouse gas emissions by 65 per cent (compared to 1990)…
How we can support you
Holistic approach from A to Z
Corporate strategy
Repositioning towards ongoing economic transformation
Project and rollout management
Agile and international implementation
Sales and marketing concepts
Innovative and digital solutions
Market and competitive analyses
Efficient conduct of comparative analyses and Benchmarking
Process optimization
Ensuring digital and efficient processes